Cancellation & Refund Policy
Our products are fresh and prepared to order, so we cannot take them back once delivered. We will always make it right if something is wrong.
Cancelling an order
Once an order has been placed and paid (or confirmed for cash on delivery), it cannot be cancelled by the customer, because we begin preparing it straight away. If your payment is not completed, the order is not placed and is released automatically shortly afterwards; nothing is charged.
If we are unable to fulfil your order — for example an item runs out or we cannot reach your address — we will cancel it ourselves and refund the full amount you paid.
Problems with a delivered order
If an item is spoiled, damaged, missing or not what you ordered, please tell us within 24 hours of delivery by phone or email (see our Contact page) with your order number and, where possible, a photo. We will review it promptly and, once approved, refund the affected amount.
How refunds are paid
| You paid by | Your refund |
|---|---|
| UPI, card or netbanking (online) | Refunded to the original payment method through Razorpay. We start the refund as soon as it is approved; it usually appears in your account within 5–7 working days, depending on your bank. |
| Cash on delivery | Refunded in cash or by UPI, as agreed with you. |
Payment taken but order not confirmed
If money was deducted but your order was not confirmed, or the same order was paid twice, the amount is refunded automatically to your original payment method within 5–7 working days. If it has not arrived after that, contact us with your order number.
Need help?
Reach us any time through our Contact page.